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I need help with my unstable connection
Towards the end of January my ping became unstable. I put up with it for a few months then I contacted Spectrum. They sent a technician a couple days ago and they kept mentioning how my speed was good but the issue I am having is not the speed, it is the stability of the connection. They mention ping issue could be the modem, but I bought this modem last month in response to this issue and it didn't fix it. They did find that the cable going from box to the road was bad, so they replaced it and now I am waiting for them to bury it. I had hoped that this would fix the problem, but it did not. I hope this tracert provides some info into what my issue is.