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Unstable connection from aprox 9 pm to 2 am

KiramatzuKiramatzu Posts: 4 Spectator
edited June 7 in Connectivity May 01, 2022

Hi guys I am a computer tech but not a networking administration to be clear but i can defend myself. I have had the opportunity to work in the past for another ISP.

The situation I am having, every like 4 months i have episodes when my connection becomes unstable in the night. , What happen i notice that cannot play games they start jumping they start cutting, what we call LAG if i play in the day is perfect, but after 8 50 to 2 or 3 am is impossible, if i play a plane simulator i crash, if i play shooter i see the people teleporting sometimes i see the bullet behind me . Of course, you call spectrum they say they see all ok and of course is all ok . My speed is 120% of what i pay is not a speed issue from the node to my modem looks like all is ok , but the issues look like si after the note in the last year i have 6 techs, and always when they door refer to maintenance the issue get fiX. but the issue is AGAIN ADN AGAIN. they say is my router , but if i put a computer diretly to the modem is the same, i can't fix something that is not my equipment is not spectrum modem is posibly the node or the switch after that. the signal is perfect but the stability is not , packets are bouncing somewhere. of COurse, if you use Netflix you don't notice if you use amazon primer for streaming or youtube is working perfectly because is downloading, But if i want to use DISCORD, A GAME. ZOOM meeting or Facebook messenger call, Metalic VOICE, people don't hear me if I do an infinite ping I see each 10 pings 2 drops, I have a event monitor . notice if i doa ping to my own ip , all perfect if i dot a ping to my router perfect, but if i do a ping to outside. TIMeOUT all the way. . will be clear , my connection dont go away is not intermittent internet , is a stability ISSUE. out side my network .



Comments

  • Steph_SSteph_S Posts: 405 Moderator
    May 02, 2022

    Good Morning! I am going to send you a private message from our Community_Help handle to gather some further information regarding this issue.

  • RAIST5150RAIST5150 Posts: 858 Contributor
    May 02, 2022

    Fuzzy images... hard to read the text (at least on the phone).

    In the future, may want to copy/paste the actual text directly into to the post.

  • KiramatzuKiramatzu Posts: 4 Spectator
    May 03, 2022

    ok step i will check the private message RAIST5150 the message have limits and dont let me paste the info to mush caracters

  • RAIST5150RAIST5150 Posts: 858 Contributor
    May 03, 2022

    Don't need 100 pings or a dozen tracerts to demonstrate the issue.

    Can right-click in the cmd prompt window to toggle "Mark" and highlight just the relevant lines with your mouse like you would in Word or something similar. Hitting the <enter> key copies the marked text to the clipboard for pasting with a right click or CTRL-v.

This discussion has been closed.