Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Internet Service disappeared from my account
I've had this trouble before and it seems to have been a billing or service code issue because we own our own cable modem (S33 - yes, it's on the list)... maybe someone can clear it up?
I log into the mobile app or spectrum.net and when I try to view my services, then "Internet", my only option is to "Add Spectrum Internet". My connection status and my equipment status are suddenly gone. When I view my "Voice" status, the MTA shows up but now says it handles my internet services.
The last successful tech did mention something about the MTA having to be listed as an internet device and, until recently, I was able to at least see the status of my "customer owned" cable modem.
I've chatted with 3 different "tech support" people already today without success. One even wanted to reset my account/password, which I highly doubt will fix the issue. Not sure what script she was using but I declined any further assistance from her.
So, if anyone can provide some info as to what terminology to use or number to call to actually get someone to fix this issue, I would truly appreciate it.