Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Spectrum out of home wifi access point on street not working

RoltecRoltec Posts: 1 Newcomer
edited June 27 in Connectivity May 20, 2022

There is a device broadcasting spectrum wifi, optimum, xfinity, etc right outside but you can’t connect to it no matter what. I have both optimum access from one house and spectrum access from another and nothing connects to it. Who can I contact about this?

Best Answer

  • Tyleen_ZTyleen_Z Posts: 464 Moderator
    May 20, 2022 Answer ✓

    Hello and welcome to the Spectrum Community!

    If both your Optimum and Spectrum logins are not working it seems to be an issue with the hot spot itself. You can call in to 1-888-851-9350​​​​​​ and speak with the team that handles the wifi hot spot support. They would be able to assist you further.

    -Tyleen

This discussion has been closed.