How am I getting voice messages from robots?

mrskillet1

I have the Accepted Caller List, so I should not get calls from anyone but those on the list. The feature is explained as telling other callers we don't receiving incoming calls.

The problem is, I am still getting voice mails from callers, they are those scam message regarding an Amazon order, for example. The voice message system tells me the calling number, and I have verified that the number is not one of those in my Accepted Caller list.

What can I do to stop the voice messages?

mrskillet1

The tech at Spectrum Support mentioned an indicator ring that tells you Spectrum blocked a call. What is the purpose of this single ring? I am trying to use Accept Selected Callers (listing the phone number I want to receive calls from). I still get a ring on the phone, no caller ID, single ring only.

Any suggestions?

Satch

Welcome to the Forum @mrskillet11

I have not heard anything about a "indicator" ring on Spectrum Voice that says Spectrum blocked a call. Three suggestions for you:

1.) Go to "My Account" and log in to your Spectrum Voice Settings. (Home Phone) Make sure that Call Guard is turned on

2.) Also turn on "Call ID Alerts" This will put a Spam Risk message on your Caller ID screen for any calls that may be problematic.

3.) Activate Nomorobo on your Spectrum land line. It will work on conjunction with Spectrum Call Guard, and when activated, will screen calls after the first ring, and hang up the phone automatically after the first ring for any Spam, Robocalls, and Telemarketers that might be missed by Call Guard. Here is how to set up Nomorrobo: (First post in thread below.)

Optional Note: If you have CATV service from Spectrum with an authorized Spectrum cable box, Caller ID on TV will be turned on within 24 hours of installation of this box by default. (This can be turned on/off in Settings.) Customers will still see the Spam Risk calls from Spectrum Call Guard and the Nomorobo numbers that Nomorobo blocks after the first ring by hanging up on the problem caller. However, you will know that the systems are working, when the problem callers can't leave messages on your machine. Nomorrobo mandates that the phone must ring once in order for the screening process to work for calls.

https://community.spectrum.net/discussion/169227/yes-you-can-still-use-nomorobo-with-spectrum-call-guard

Satch

mrskillet1

Accept Selected Caller List is a list of numbers that we accept. All other callers, ALL of them, are told we don't accept calls. No voice mail, no ringing, no disturbances. This is much better than Call Guard and NoMoRobo because those options fail too frequently.

Satch

Hello @mrskillet1

Thank you for your response, If you have Spectrum Voice Settings to accept only Selected Calls than other calls should not be getting through at all. I would call Spectrum, let them know exactly how you have your Voice Settings configured, (Select calls only.) And see if they can varify that this is turned on for you over the phone, as well as any other related things the CSR could check.

We had a rare instance from a customer who configured his/her Spectrum Voice settings online, only to call and find out that they were not activated. The call solved the issue..

Satch

mrskillet1

Turns out that Time Warner Spectrum works differently than Charter Spectrum. Charter Spectrum sends calls to voicemail, but Time Warner Spectrum does not.

Satch

Thanks for the above information @mrskillet1 ,

Just to clarify, Time Warner and it's sister company Brighthouse Networks no longer exist. There is no Time Warner Spectrum. The merging of Time Warner Cable/Brighthouse Networks/Charter Communications now results in one company name, Spectrum.

Charter Communications is still used as a company name for company policy correspondence and for shareholder-stockholder information.

Satch

mrskillet1

I realize that corporation names are consolidating, but as a subscriber to both systems, it is very clear to see the differences, especially as pertains to the voice phone options, features and web site layouts. I refer to Charter Spectrum and Time Warner Spectrum as historical references, legacy references that explain the differences in operations.

William_M

Hi @mrskillet1

It is correct that there may be some differences for certain features depending on your area and legacy provider. For customers in an area previously serviced by Time Warner or Brighthouse, calls are not forwarded to voicemail when blocked, however for areas previously serviced by Charter they will be forward to voicemail.