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Why am I paying for 1 GB per second and getting 50 mb per second?

Mike_Q_72Mike_Q_72 Posts: 3 Spectator
in Connectivity Jun 16, 2022

We recently "upgraded" from 400 mb/sec to 1 gb/sec. Our bill certainly reflects it however speed tests run on consecutive days show a maximum of 55 mb/sec, one 20th of what we are paying for. We did not accept the wi fi router from Spectrum as their equipment tends to be outdated going instead for a state of the art Netgear Nighthawk. To me this smacks of false advertising.

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Replies

  • James_MJames_M Posts: 3,493 ADMIN
    Jun 16, 2022

    Hi!

    Can you repeat the speed test on a direct connect to the modem and let us know the results?

  • Mike_Q_72Mike_Q_72 Posts: 3 Spectator
    Jun 21, 2022
    image.png

    I did many times. One time I got 650 mbs but it is consistent at 300 or 30% of what i am being billed for.

  • James_MJames_M Posts: 3,493 ADMIN
    Jun 21, 2022

    Thanks.

    The modem was last restarted 7 days ago. Please try restarting the modem and repeat the speed test. If the speed is still off, then we recommend setting up a service call .

  • Mike_Q_72Mike_Q_72 Posts: 3 Spectator
    Jun 22, 2022

    I will set up a service call. after restarting modem best I got was 287

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