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What is the new Voice Recognition Feature?
I called Spectrum for some account information, and was informed by the automated response system of a new feature called Voice Recognition, which can be set up by the CSR, so that you don't have to remember your account security code. (Which is on your Spectrum billing statement.) Creating this thread for questions on this new feature. Here are mine:
1.) What exactly will this feature do if activated on a customers' account?
2.) Is there any special hardware or software needed on the customer's side to use this?
3.) Can a customer deactivate Voice Recognition if they do not like it?
4.) If activated, would this prevent other members of the same household from making changes to the account?
5.) If activated, can a customer, or member of the same household still call and get account issues resolved by providing his or her name/address as well as the statement security code?
I chose not to activate this feature at this time.