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Why are mobile and services gone from the My Spectrum app?

JetBlackJetBlack Posts: 1 Newcomer
edited June 21 in Troubleshooting the My Spectrum App Jun 21, 2022

The app updated to the new version showing mobile but has since reverted to the old style. Mobile won't show and it says I have no services either so I can't check my modem status. Tried reinstalling and that didn't work either.

Replies

  • James_MJames_M Posts: 3,493 ADMIN
    edited June 21 Jun 21, 2022

    Hi & Welcome!

    Have there been any recent changes to the account? For example, if you recently moved, you may have a new account number and may need to create a new profile.

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