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Can no longer reboot cable modem with My Spectrum app
This is the iOS version. Probably not a coincidence, but this seemed to start when Spectrum changed their billing system in November 2021. The app shows "Unknown" for Modem under Services, and the same under "Restart Equipment". I have called 3 or 4 times, had helpful people who consulted a higher tier support, who said they think they see what the issue is. They did something on their end, rebooted my modem, and said it should be fixed in a day or so. No luck each time, including reinstalling the app. This final time they said it was because I own my modem (ARRIS SB6190) and would not be an issue with a Spectrum-owned modem. It used to work with my own modem, but does not now. Maybe they were trying to get rid of me, maybe it is true with their new system.