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App does not open on Amazon Fire

tom92009tom92009 Posts: 14 Participant
edited August 3 in Spectrum TV App Feedback - Android Jun 26, 2022

Replaced my modem and router and not Spectrum TV APP no longer opens on Amazon Fire tablet and Chromebook. Both get error DGE-1001. Have rebooted, uninstalled and reinstalled app.

New modem- Netgear CM-500

New router- TP-LINK DECO 4

Replies

  • Renee_TRenee_T Posts: 390 Moderator
    Jun 27, 2022

    Hello @tom92009


    I'm sorry to hear about the app issues. When you rebooted, did you reboot just the devices themselves or did you reboot the modem and router as well?

  • tom92009tom92009 Posts: 14 Participant
    Jun 27, 2022

    I just rebooted the tablet since all the other apps are working.

  • Steph_SSteph_S Posts: 463 Moderator
    Jun 27, 2022

    Can you log out of the app, reboot the modem/router and then reopen the app and see if there is any change with the app.

  • tom92009tom92009 Posts: 14 Participant
    Jun 28, 2022

    After rebooting the modem and router the app is working on the tablet and Chromebook.


    Thanks

This discussion has been closed.