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Do I need new modem and router if I go to 500 mps?
old_texan
Posts: 56 Contributor
My current Spectrum bill does NOT list my speed. If I run a spped test, it comes out at 310. Spectrum advertises that I can upgrade to 500 mps for another $20 per month. HAs anyone done this and is it really 500 mps. I currently pay $79 a month for internet, and at $99 I'd be at thje google level. Anyone satisfiede at 500 mps?
And do I need to exchange the router and modem if I do?
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Accepted Answers
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Tyleen_Z
Posts: 541 Moderator
Hello,
If you are getting 310 you most likely pay for 300 download speed. If you upgrade you should get a little over 500 download speed.
As for the equipment it would depend on the modem you have. If you call in to sales at 1-855-707-7328 and ask about upgrading they will be able to let you know if you need to swap out the equipment or not.
-Tyleen
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Replies
Thanks! Pass on to billing that it might be helpful to have the speed rating on the bill. That'd be a great benchmark for customers.