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Unable To Log In (Legacy Brighthouse account)
Decided to share this in case other legacy Brighthouse customers are experiencing the same problems.
Noticed the Spectrum app on Roku would not automatically log in last night. Tried the Spectrum TV app on my phone. Got an error DLI-1012. Tried the My Spectrum app on my phone and got IDID-3107. Tried using my laptop and got the same IDID-3107 error. This happens occasionally and usually starts working again within a few minutes. Passwords are saved in the apps, so it's not a case of typing the wrong password. I have two accounts, so I tried the second and was able to log in without any problems, so it's not a connectivity problem. Note: the second account is not legacy Brighthouse and there are clearly differences. Chatted with support who wanted me to reinstall apps. To go along with their script, I cleared the cache and cookies in the browser. Still the same error. He refused to do anything else unless I followed his instructions to reinstall apps. It is now 13 hours later and it is still happening.
Disconnected my phone from Wifi so that it was only using cellular network and got the same errors for both apps. Decided to reset the password on the account and still the same errors on all apps/platforms. Called Spectrum and talked to a very nice and helpful agent. She actually listened to all of the troubleshooting I performed and did some searching. Said it is a known problem and that it should be resolved soon. Try again later this afternoon. BTW, she also noticed the signal levels at my house were not good and scheduled a tech to come out. This may account for some problems, but does not explain why I get the same errors while on a cellular network. It's clearly a problem with authentication for this account on the Spectrum side.
I will provide an update when something happens.