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New customer with slow speeds

SystemSystem Posts: 159 ADMIN
edited August 9 in Connectivity Jul 15, 2022
This discussion was created from comments split from: Why am I paying for 1 GB per second and getting 50 mb per second?.

Comments

  • gamecockfan04gamecockfan04 Posts: 1 Newcomer
    Jul 14, 2022

    Did you ever get this resolved? I am a new customer and have been experiencing similar issues.

  • William_MWilliam_M Posts: 349 Moderator
    edited July 15 Jul 15, 2022

    Hi @gamecockfan04, welcome to our community! I'm sorry to hear you are having trouble with your services. Since many things can cause slow speeds it's unlikely the cause is the exact same as the user whose thread you commented on, so I've split your comment to its own thread so we can focus on resolving your issue.

    Let's start with some basics;

    Have you recently tried rebooting your modem and router?

    Have you tested your speed on multiple different devices?

    Have you tested using a device connected directly with an ethernet cable instead of WiFi?

This discussion has been closed.