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CDVR skipping backwards

CBockCBock Posts: 4 Spectator
edited August 24 in Troubleshooting the Spectrum TV App Jul 26, 2022

I'm having playback issues with the CDVR. Frequently the playback will skip backwards 2-3 minutes and then replay what I've already watched. is this a system problem? 

Replies

  • Steph_SSteph_S Posts: 443 Moderator
    Jul 26, 2022

    Hello @CBock, I am sorry for the trouble with the playback feature. Does this occur on all programs?

    What troubleshooting steps have you taken?

  • SatchSatch Posts: 4,686 Contributor
    Jul 26, 2022

    Hello @CBock

    Welcome to the forum! Some questions:

    1.) What device (s) are you using?

    2.) Is the skipping happening on shows being recorded, or shows already recorded? Or both?

    3.) When did this start happening?

    4.) Have you installed any updates? Are you up-to-date?

    5.) Have you rebooted your devices?

    Satch

  • CBockCBock Posts: 4 Spectator
    Jul 26, 2022

    Thanks

    I was using an iPhone 11 with the app

    Watching a prerecorded show

    This has occurred over the last week or so. It occurred several times this morning

    Device and app are up to date

    I've restarted the phone

    Will report any additional issues

This discussion has been closed.