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Send "Spam Risk" calls directly to voice mail. (Feature request)

durtydurhamdurtydurham Posts: 2 Spectator
in Digital Phone Aug 01, 2022

Is there a way to send calls ID'ed as "Spam Risk" directly to voice mail? If not there should be. I'm not answering them anyway.

My irritation with these calls is becoming more directed at Spectrum. They only reason you might not want to do this is the risk of a non-spam caller being misidentified as "Spam Risk" and sent straight to voicemail. But that is a risk I am willing to take, so just give me this option to turn on or off.

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Replies

  • Lyn_TLyn_T Posts: 27 Moderator
    edited August 1 Aug 01, 2022

    Hi there @durtydurham

    Thank you for reaching out to us on our forums! You have several options that may help eliminate or cut down on the calls you are receiving. When you can please take a look at our phone features at https://www.spectrum.net/support/voice/handset-calling-features-and-star-codes to learn more about them. We do not offer an option to send spam risk or spam likely calls directly to voice mail but I will be sure to forward that recommendation along for you.

  • durtydurhamdurtydurham Posts: 2 Spectator
    Aug 01, 2022

    Hi Lyn,

    I have looked at these features and they do something. The most useful thing you guys have done in years is labelling calls as "Spam Risk", However, I am still interrupted by the ringer.

    It's like you have decided to let me know the person (bot) you are bringing to my front door is probably up to no good, but you're still going to drive the getaway car for him! If you dumped him to my voice mail, at the most I would be reviewing messages from them at my leisure. If some friends or family get sent to voice mail, I'll be able to let you or them know to fix that. At this point all of my friend use a tele service that would provide Full or Partial Attestation (A or B STIR/SHAKEN) which is what I assume you are validate calls and keep them from falling into the "Spam Risk" category.

    I'd actually like to be able to control my phone ringing/dump to voice mail with the STIR/SHAKEN attestation levels, but everyone has to put their own interface on top of what is a very simple technology.

    If you haven't heard of STIR/SHAKEN, this link was fairly easy to understand: https://transnexus.com/whitepapers/understanding-stir-shaken/

    Thanks for letting me vent, throttled to about 1% of my full flaming rage. ;-)

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