Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

How to get a POE switch to communicate?

RansomTRansomT Posts: 2 Spectator
edited September 2022 in Home Networking Aug 07, 2022

Trying to installing outside security cameras. My POE switch works fine when I patch it into the Sagemcom wireless router. However, when I patch it into the Commscope Fiber Modem it's a no go for connecting with the Internet. I'm using port 1 on the Modem and I can patch the in Router from the POE Switch and it work's fine, but the cameras are dead to the network. Grab the cameras and Switch move them on the other side of the house to the Router and "poof" they all work great!

I would just patch everything through the Modem, but it 's not (or can it be) located at the patch panel for the cameras. Stuck!

I tried to look at the setting for the Modem (hardwired), but all I get is a message saying to get the Spectrum App.



  • Lyn_TLyn_T Posts: 87 Moderator
    Aug 07, 2022

    Good evening @RansomT and welcome to our forums.

    If you are trying to connect a new device to the modem it is necessary to reset the modem so that it recognizes the new connection. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a few minutes. If this does not help out you will need to contact the manufacture of the equipment you are trying to connect to our modem for further troubleshooting.

  • RansomTRansomT Posts: 2 Spectator
    Aug 07, 2022

    Thanks Lyn for the reply.

    The next time I'm in the home, I will try a reset. I thought I had already did that, but I'm sure I didn't wait near enough time.

  • Lyn_TLyn_T Posts: 87 Moderator
    Aug 08, 2022

    No problem, please let us know if you need anything else.

This discussion has been closed.