Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Security Suite Full scan(length of time)

Jim2413Jim2413 Posts: 20 Contributor
edited September 7 in Home Networking Aug 08, 2022

Hello, my security suite full scans are taking very long and longer

  • From Wednesday, October 7, 2020, 3:00:03 AM - 9:38:07 AM around 7 hours when I switched to Spectrum and installed Security Suite:

Sunday, February 28, 2021 1:00:01 AM - 2:00:24 PM (UTC-05:00) about 13 hours

Sunday, September 12, 2021 1:00:01 AM - 4:13:41 PM (UTC-04:00) about 14 hours

Sunday, April 24, 2022 1:00:01 AM - 8:50:37 PM (UTC-04:00) almost 20 hours

Sunday, July 10, 2022 1:00:02 AM - 10:07:03 PM (UTC-04:00) almost 21 hours

And now

Sunday, August 7, 2022 1:00:02 AM - Monday, August 8, 2022 2:45:37 AM (UTC-04:00)

almost 27 hours!


Are these times normal? Any suggestions?? I haven't touched any settings, the settings have remained the same from my first scan till now.

Best Answer

  • Randy_SRandy_S Posts: 408 Moderator
    Aug 09, 2022 Answer ✓

    Thank you, @Jim2413 .

    That doesn't seem normal to me and should be faster. That said, it could be any number of things from your RAM utilization on the device, to a potential problem with the hard-drive, or at the very worst it could be malware. Are there other scans that happen in between the entries you shared with me? If so, do they show faster scans?

    Another option is to visit our support page Security Suite Troubleshooting. There is good information on that page as well as other troubleshooting steps to try. I would test your hardware first.

    Randy

Replies

  • Lyn_TLyn_T Posts: 47 Moderator
    edited August 8 Aug 08, 2022

    Good evening @Jim2413


    Thank you for reaching out to us. Are you using our Security Shield or another Security package?

  • Jim2413Jim2413 Posts: 20 Contributor
    Aug 09, 2022

    I'm using the Spectrum Security Suite for Windows.

  • Jim2413Jim2413 Posts: 20 Contributor
    Aug 09, 2022

    Thanks for the help I went to the Security Suite Troubleshooting and it suggested making an FSDIAG FILE., I'm going to send an FSDIAG file to support, maybe they can figure out why the full scans are taking longer and longer. The quick scan feature works very well, just the full scan is a little bit troublesome.

  • Randy_SRandy_S Posts: 408 Moderator
    Aug 09, 2022

    Great. They should be able to help. Let us know how it goes.

    Randy

This discussion has been closed.