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Trade in my existing iphone

KeiichiKeiichi Posts: 2 Spectator
edited August 30 in Spectrum Mobile Aug 30, 2022

Hello, I recently upgrade two daughter's iphone11 & 13 mini. The service man of spectrum office offer me $100 promotion each device for upgraded new phone.. iphone 11 was in stock and be success trade in. But iphone 13 mini wasn't in store stock. It will take to ship me for 3days. Then I bring my existing device to Spectrum office after received iphone13 mini. . But they said you can't trade in. Because you have to trade in when I order new device 3 days ago. It is very tricky and bad customer service.. Why do they explain me for this issue??? Please let me know. Thank you,

Best Answer

  • William_MWilliam_M Posts: 396 Moderator
    Aug 31, 2022 Answer ✓

    Hi @Keiichi, welcome to our community!

    Sorry for any confusion trading in your device. The trade in program is intended to provide a discount on a new phone when trading in an old one, so it would require that you order a new phone at the time of trade in to be eligible.


  • KeiichiKeiichi Posts: 2 Spectator
    Aug 31, 2022

    Hello, Thank you for your response. The service person of your company must explain a customer. as detail.

    If your office doesn't have in stock, customer doesn't use during shipping period. It is no convenience for us. OMG Sorry I will switch other mobile carrier in the future..

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