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Replaced Arris Modem and SW Download Failure
Last Wednesday August 24, I replaced our outdated Arris SB6141 with a Arris SB6183. Our service has went from 100 Mbps to 200 Mbps over the last 4 months. The old SB6141 handled that upgrade fine. But then the announcement from Kathleen Griffin stating our service got 50% faster by an immediate 300 Mbps upgrade. The old "unsupported" SB6141 did not handle that, hence the upgrade of our modem to the Spectrum supported SB6183. I used the activate[dot]Spectrum[dot]net page and all was successful. We now have 330 Mbps speeds.
My question is that on the Friday after our upgrade we are repeatedly seeing this message in the event logs. It happens once every day.
Fri Aug 26 02:32:02 2022 Error (4) SW Upgrade Failed Before Download - Server not Present
Fri Aug 26 02:31:31 2022 Notice (6) SW Download INIT - Via NMS
Is this something to be concerned with? Our speeds are matching the service stated in the billing.