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New Mobile Phone Not Activating

Danu2uDanu2u Posts: 2 Spectator
edited September 23 in Spectrum Mobile Aug 31, 2022

Bought 2 new iPhone 11 phones with new service. My phone was activated within 10 minutes. My husband's phone has been activating since 1:30 PM CST yesterday. I've connected with support twice and was told they have no idea why it's not activating, that they can't see anything other than it is processing, and that I just have to wait. Any insight that is more helpful?

Best Answer

  • James_MJames_M Posts: 3,641 ADMIN
    Aug 31, 2022 Answer ✓

    Hi and welcome!

    While most activations are fairly quick, there can be instances where the process is delayed. For direct support regarding activation, it is best to contact mobile support.



  • Randy_SRandy_S Posts: 367 Moderator
    Sep 01, 2022

    To add to Jamie's recommendation to call mobile support directly (best option) I know from my experience is that one of the numbers I was porting over wasn't unlocked. I thought both were but I went back in and the hang up was I still had one number locked with the previous carrier. I unlocked it, regenerated the transfer pin, called in and all good.

    That may not be in your case but thought I would share.


  • Danu2uDanu2u Posts: 2 Spectator
    edited September 1 Sep 01, 2022

    Thank you, Randy. This is a brand new phone number from Spectrum. Day... whateverthisis with it still not being activated. I plan to call today to see if support can help via phone instead of chat. I appreciate you taking the time to help.

  • Randy_SRandy_S Posts: 367 Moderator
    Sep 01, 2022

    @Danu2u any time. I am sure they will get this taken care of. Let us know how it goes.


This discussion has been closed.