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Unable to login to "Out-of-Home" Public WiFi Hotspots
I am a Spectrum customer with home Internet. As such, I am supposed to be able to access Spectrum's public WiFi hotspots by logging into my customer account when connected to one of these hotspots. I was able to do this as expected for several years, but not any longer. Now, when I access a Spectrum public hotspot, I follow the 'customer sign-in' link, sign into my account, and then I get an "Unable to Connect" error. This happens EVERY time, and it happens at EVERY Spectrum hotspot I try. Since this started I have tried to connect to more than 15 different hotspots, all with the same result.
I've reached out to tech support but they have proven useless. Both times I called I was told that it was a problem with the hotspot itself; obviously that cannot be the case given that I have tried 15+ different hotspots around the Tampa area.
For reference, I always connect to the "Spectrum Free Trial" hotspot. I then wait for the network splash screen to come up, at which time I am given the option to sign-in as a Spectrum customer (which gives unlimited access to the hotspot) or to try the hotspot for 30 minutes (for non-Spectrum customers). Of course, I choose the customer sign-in option, enter my login credentials, and this is when I get the "unable to connect" error.
And before anyone asks- YES, I am using the correct Spectrum login information. I can access my Spectrum customer account just fine.
So, given that I am unlikely to get ahold of anyone at Spectrum that has any clue what is happening here, has anyone in this community has the same problem?