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How do you fix the ongoing Activation Error when trying to activate an Apple Watch?

Chemist_at_LargeChemist_at_Large Posts: 3 Spectator
edited September 14 in Spectrum Mobile Sep 10, 2022

Hello,

Very frustrated here about a Spectrum technical specialist trying to connect my wife's new apple watch to her iPhone. Much to my surprise, they disconnected my apple watch from my iPhone and then said they 'put it back'. However, due the stellar reliability of the Spectrum Mobile Activation app, I continuedly get the message below. When I check my devices from the Spectrum.com site, I see that my apple watch is connected to my iPhone. Sure, it's paired with the iPhone but the cellular services is not active. What is the solution to the problem? Additionally, they have my wife's apple series 7 watch so screwed up that it doesn't show up on my device list. It's paired with her iPhone but no cellular service and the same error message shown below. When I check on the service tickets for each apple watch, I'm told I will be notified when my order is shipped! What is it that I'm to be shipped? No one at Spectrum can answer that question. Anyway, I'm looking for any help with resolution to these issues. We've already spent 5 hours in a Spectrum store over three days (with appointments) and more than 4 hours on the phone at home with tech support.


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Best Answer

  • Chemist_at_LargeChemist_at_Large Posts: 3 Spectator
    Sep 12, 2022 Answer ✓

    Hello,

    I was contacted Monday afternoon by Spectrum Technical Support and within ~45 minutes they had both Apple Watch cellular service activated and working. Both watches are also connected with the associated iPhone and so far, so good with all functions.

    Thank you for the help!

    Charles

Replies

  • William_MWilliam_M Posts: 396 Moderator
    Sep 10, 2022

    Hi @Chemist_at_Large, welcome to our community!

    Sorry for the trouble activating your Apple watch. To activate you should first pair the apple watch to your iPhone, then using the Apple Watch App on that iPhone tap "Setup Cellular" and then sign in with your primary Spectrum Mobile credentials. From there you would agree to terms of service and then enter emergency contact info before a confirmation of successful activation. Are these the steps you are taking to activate? At what steps do you get the error?

  • Chemist_at_LargeChemist_at_Large Posts: 3 Spectator
    Sep 10, 2022

    Yes, that is exactly the process followed.

    The error is displayed after completing the emergency contact info and tapping the "Save & Continue" button at the bottom of the "Emergency Address" page. This has occurred some 50+ times over the last several days.

  • William_MWilliam_M Posts: 396 Moderator
    Sep 10, 2022

    Thank you for confirming. I'd like to escalate this to our mobile support team to resolve the issue. I will reach out to you via private message from our Community_Help handle to verify your account information. Please look for that message by clicking the envelope found to the top-right of this page.

This discussion has been closed.