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SEC Network only 480i
ScottJ97
Posts: 7 Participant
My channel lineup (Leander) lists “SEC Network HD” on channels 81 and 384. I can tune both of those channels on my TiVo Edge with CableCard, but they only come in as standard-definition 480i and display in a windowbox (black bars on all 4 sides).
All other channels are high-definition as expected.
Why can’t I get SEC Network in HD?
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Best Answer
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ScottJ97
Posts: 7 Participant
Follow up: it turns out that I needed a tuning adapter in order to get SEC Network in HD.
Four visits by six different Spectrum personnel later, I finally have it working.
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Replies
Good afternoon @ScottJ97 and welcome to forums.
I am sorry you are experiencing an issues receiving the HD feed for the SEC Network. I was able to locate your account and I am not seeing any concerns with that channel in the area. I will need to ask a few questions to determine the best course of action. Are you using the streaming services on any other devices? If so, is this also happening on that device?
I tried the Spectrum app on iPad and it’s properly HD.
Hi @ScottJ97,
Welcome to the Forums! Do you rent a Spectrum cable box or DVR? Or is this only your Tivo where you are getting SD output on SEC? If you rent a box, is SEC in SD on there?
Satch
TiVo Edge with CableCard is all I have.
@ScottJ97
Have you tried restarting the TiVO? Is it happening with all programming or just some programming? Depending on the game, some content is intentionally broadcast in SD - these decisions are made by the network.
The TiVo has been restarted many times since I first noticed this problem months ago. It happens with all programming on this one channel. It appears in HD on the Spectrum iPad app but only 480i on the TiVo.
My guess is that someone in the local engineering department made a mistake on the CableCard configuration, and anyone in my neighborhood with a CableCard (and I might be the last man standing) would have the same problem.
Also I just realized that SEC Alternate (385) is also only 480i.
Thanks. Next steps would include having a service call to rule out a signal issue. If you would like assistance setting it up, let us know.
I see no possibility that a service call would be able to fix this, but since I need to call Spectrum anyway for a different problem, I’ll schedule it. Thank you for the help.