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Unable to activate my Apple Watch SE

gsonodagsonoda Posts: 2 Spectator
edited September 20 in Spectrum Mobile Sep 20, 2022

I have tried everything mentioned on the web / Spectrum website to setup Cellular Plan with my Apple Watch SE. But no success.

Best Answer

  • William_MWilliam_M Posts: 396 Moderator
    Sep 21, 2022 Answer ✓

    I'm very sorry for the confusion. Your mobile account may not be properly linked to your home account which could be causing issues. I recommend calling 1-833-224-6603​​​​​ for assistance, as you will also need to add the smartwatch access plan before you can complete activation and we are not able to process any account changes here.

Replies

  • James_MJames_M Posts: 3,641 ADMIN
    edited September 20 Sep 20, 2022

    Hi and welcome!

    I was able to locate your account based on your registration information. It does not appear that you are a Spectrum Mobile customer, and a Spectrum Mobile subscription is needed to activate an Apple Watch.

    For information about Spectrum Mobile, please call (877) 704-0633 or visit https://www.spectrum.com/mobile


    Thanks!

  • gsonodagsonoda Posts: 2 Spectator
    edited September 21 Sep 21, 2022

    @James_M

    I am a Spectrum Mobile customer. I pay $45 a month for spectrum mobile service. Please look again.

    I've attached the last one I received (edited to remove statement). Happy to send you more bills and invoices that say otherwise.

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