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Trying to troubleshoot constant extreme ping issue.

momt33momt33 Posts: 2 Spectator
edited November 1 in Connectivity Oct 01, 2022

Good morning,

For the past month or so, I have been getting insane ping spikes and packetloss. Its not limited to a certain game or server, if I go to any online ping test site, it will spike from 500ms to 1500ms consistently, does not matter the time or day. I have tried troubleshooting on my end, replaced routers and modems but no luck. Same problem occurs wired and wirelessly. Techs came down 4 times but they cannot find an issue with the signal. Not sure what else I can do to troubleshoot this issue at this point. Would appreciate it if someone here would give me some advice.

Example ping test below.


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Replies

  • Paul_BPaul_B Posts: 575 Moderator
    Oct 01, 2022

    Hello @momt33 and welcome to the Spectrum Community.

    I was able to locate your account from your forum registration details and I have taken a look at your modem. I am not seeing issues with the signals going to your modem.

    With the ping issues you're seeing, do you notice if your general web surfing is being affected?

    Thank you.

    Paul_B

  • momt33momt33 Posts: 2 Spectator
    Oct 02, 2022

    Hey Paul,

    I think spectrum might have done some work in the area last night, there was a 4 hour outage. I'm no longer getting ping spikes. Looking good so far!

  • Steph_SSteph_S Posts: 457 Moderator
    Oct 02, 2022

    Glad to hear, if there is anything further that we can assist you with please let us know. Have a good one!

This discussion has been closed.