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This is what I get when I open the My Spectrum app. Can’t get past this.

DuanoDuano Posts: 2 Spectator
edited March 15 in My Spectrum App - My Spectrum App Feedback Oct 04, 2022
6E716253-E334-4FFE-B1F5-4B6796210FEF.png


Accepted Answers

  • DuanoDuano Posts: 2 Spectator
    Oct 04, 2022 Answer ✓

    Yes I tried that and it didn’t work, however I did just reboot the modem and now it seems to work.

  • James_MJames_M Posts: 3,953 ADMIN
    Oct 04, 2022 Answer ✓

    Thanks for the update! The app authenticates through the modem and restarting the modem will usually resolve most issues. Let us know, anytime you have a question.

Replies

  • James_MJames_M Posts: 3,953 ADMIN
    Oct 04, 2022

    Hi & welcome!

    Have you tried deleting and reinstalling the app?

This discussion has been closed.