Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

This is what I get when I open the My Spectrum app. Can’t get past this.

DuanoDuano Posts: 2 Spectator

Accepted Answers

  • DuanoDuano Posts: 2 Spectator
    Oct 04, 2022 Answer ✓

    Yes I tried that and it didn’t work, however I did just reboot the modem and now it seems to work.

  • James_MJames_M Posts: 3,953 ADMIN
    Oct 04, 2022 Answer ✓

    Thanks for the update! The app authenticates through the modem and restarting the modem will usually resolve most issues. Let us know, anytime you have a question.


  • James_MJames_M Posts: 3,953 ADMIN
    Oct 04, 2022

    Hi & welcome!

    Have you tried deleting and reinstalling the app?

This discussion has been closed.