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App won't launch on my Android device

CSJ78748CSJ78748 Posts: 1 Newcomer
edited November 15 in Troubleshooting the My Spectrum App Oct 07, 2022

After the last two updates (installed the latest this morning) I am unable to open the app on my Samsung Galaxy S20. It closes immediately after clicking the icon. This issue started a little over a week ago with the previous update.

Best Answer

  • James_MJames_M Posts: 3,772 ADMIN
    Oct 07, 2022 Answer ✓

    Hi & welcome!

    We apologize for the frustration. Our app team is aware of the issue and working on a fix. Please look for a future update to address this issue. I can provide an update here as well, when one is available.

    For alternate ways to pay your bill, please visit How to Pay Your Bill - Quick and Easy


  • hotcoffhotcoff Posts: 2 Spectator
    Oct 17, 2022

    Same problem here, unable to load on Samsung S21. Spoke with tech support for over one hour, no resolution of problem. Comment from admin on 7 Oct states their app team is aware of issue and working on a fix. 10 days later and still no fix? You would think with all the Android phones they would have a fix by now. However, doesn't surprise me as I have been a Spectrum customer for many years and they are always slow to fix any app problems.

  • Renee_TRenee_T Posts: 386 Moderator
    Oct 18, 2022

    Hello @hotcoff

    Welcome to the community! While I know that a fix has not been rolled out yet since our app team is still working on testing the fix to make sure that it doesn't cause any other issues, we have been advised by the app team that it appears to be an issue with Dark Mode being enabled on the phone. Are you able to turn off Dark Mode in the phone settings and then try the app again?

  • hotcoffhotcoff Posts: 2 Spectator
    Oct 18, 2022

    Dark mode is turned off, still won't load.

  • James_MJames_M Posts: 3,772 ADMIN
    Oct 18, 2022


    Thanks for the information. Please look for an update in the near future to address this issue.

This discussion has been closed.