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ERROR CODE STBH-3305

AllbirdiesAllbirdies Posts: 2 Newcomer
edited November 8 in TV Equipment Oct 08, 2022

I have been having intermittent problems getting this code after DVR recording and inability to playback. Called tech support and they advised it's a "known issue". Meaning live with it. I've swapped out DVRs 3 times in the past 2 months to no avail. All my connections are solid. I've rebooted countless times. I have virtually no old recordings on the hard drive...and yet the past few days having recorded Golf Channel and can't play back. I notice this code and issue seems to go back a few years. What the heck is taking Spectrum so long to fix this ongoing issue?

Replies

  • SatchSatch Posts: 4,754 Contributor
    Oct 08, 2022

    Welcome to the forum @Allbirdies!

    What is your zip code and what model box do you have? Have you had a tech out to check your signals and drop line? If your signals are bad, and the error is constantly showing up, box swaps won't fix this. Get a tech out to check your signals and drop line. Three years ago we were getting error codes on our DVR, tech came out, found our main wiring was 30 years old, replaced the wiring, and we have not had a missed recording since,

    Any storms or other bad weather in the last six months to a year? I would get your lines checked out for sure. If the tech says your signals and lines are good, ask for a different model box that isn't a World Box. Try to get a box with a clock on the front panel.

    While this error does go back about eight months to a year, only a small number of people seem to be affected. If this was a large number of people there would be postings all over the Internet and social media about this. There aren't. You said this was intermittent. How often are you getting this error? First priority is a signal and drop line test. And tune to Golf Channel when the tech is there so he can take a signal reading. Going through three boxes over several months tells me, this is not your box, or a box issue.

    Satch

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