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I cannot logon to the Spectrum Wifi hotspot

tdtmageetdtmagee Posts: 3 Spectator
edited November 8 in Connectivity Oct 11, 2022

I am a Specturm internet customer. Can I logon/access a Spectrum wifi hotspot with my internet account logon.


I use to be able to but it is not letting me logon.

Replies

  • James_MJames_M Posts: 3,772 ADMIN
    Oct 11, 2022

    Hi & welcome!

    Are you getting an error message? Have you tried resetting your password?

  • tdtmageetdtmagee Posts: 3 Spectator
    Oct 11, 2022

    My password is valid. It is the password I use to logon to the Spectrum webpage and phone app. My question is can you access Spectrum wifi hotspots if you are just an internet customer....not a Spectrum cell customer

  • HT_GreenfieldHT_Greenfield Posts: 139 Contributor
    Oct 12, 2022

    Yes but i believe you need to be a Spectrum Mobile subscriber in order to be able to connect to any Spectrum Mobile-specific Wi-Fi access points.

  • James_MJames_M Posts: 3,772 ADMIN
    Oct 12, 2022

    Are you having trouble with a particular HotSpot? Have you tried a different HotSpot?

    Access to HotSpots is also authenticated through the modem using the password. If there is an issue, restarting the modem and resetting the password will usually resolve most issues.

This discussion has been closed.