Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

I cannot logon to the Spectrum Wifi hotspot

tdtmageetdtmagee Posts: 3 Spectator
edited November 2022 in Connectivity Oct 11, 2022

I am a Specturm internet customer. Can I logon/access a Spectrum wifi hotspot with my internet account logon.


I use to be able to but it is not letting me logon.

Replies

  • James_MJames_M Posts: 3,953 ADMIN
    Oct 11, 2022

    Hi & welcome!

    Are you getting an error message? Have you tried resetting your password?

  • tdtmageetdtmagee Posts: 3 Spectator
    Oct 11, 2022

    My password is valid. It is the password I use to logon to the Spectrum webpage and phone app. My question is can you access Spectrum wifi hotspots if you are just an internet customer....not a Spectrum cell customer

  • HT_GreenfieldHT_Greenfield Posts: 284 Contributor
    Oct 12, 2022

    Yes but i believe you need to be a Spectrum Mobile subscriber in order to be able to connect to any Spectrum Mobile-specific Wi-Fi access points.

  • James_MJames_M Posts: 3,953 ADMIN
    Oct 12, 2022

    Are you having trouble with a particular HotSpot? Have you tried a different HotSpot?

    Access to HotSpots is also authenticated through the modem using the password. If there is an issue, restarting the modem and resetting the password will usually resolve most issues.

This discussion has been closed.