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What is IDID-3210 error code on My Spectrum App?

KABKAB Posts: 2 Spectator
edited November 15 in Troubleshooting the My Spectrum App Oct 21, 2022

I cannot sign onto the My Spectrum app. Using the desktop computer to login I have no problems. But the mobile app gives and error message IDID-3210. I've tried changing my password and I get the same error.


  • Paul_BPaul_B Posts: 575 Moderator
    Oct 21, 2022

    Hello @KAB and welcome to the Spectrum Community!

    Have you recently purchased a new mobile device or perhaps attempted to access the app on a network that is not your home network?


  • KABKAB Posts: 2 Spectator
    Oct 21, 2022

    No, just trying to open the app on a phone that has been used before. My saved login was deleted and had to re-login.

    It's working now for some reason.


  • Renee_TRenee_T Posts: 386 Moderator
    Oct 22, 2022

    We're glad to hear that it's working again! If there are any further issues, please feel free to reach out on the community anytime.

This discussion has been closed.