Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

How do I install a new (personal) Modem ?

TmanTman Posts: 1 Newcomer
edited November 2022 in Connectivity Oct 21, 2022

I have a really old personal (owned) modem that is getting flaky and needs to be replaced. Will be buying an new one (from the approved list) and was wondering what I need to do to swap them out other than the obvious swapping of cables etc.

When I installed the current one, I had to call (Brighthouse at the time) support and they had to do something (register it ??) for it to function.

So, do I need to contact CS or ?? or just plug & play ?

Thanks !

Best Answer

  • Renee_TRenee_T Posts: 427 Moderator
    Oct 22, 2022 Answer ✓

    Hello @Tman

    Welcome to our community! We would need to add the modem to the account in order for it to work. Once you have the new modem hooked up to the coax cable and plugged in, if you call 855-707-7328 or reach out to us on Twitter, Facebook, or Instagram, we can get that added to the account for you.

This discussion has been closed.