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I have questions about internet speed and connecting to the router

ilikesciilikesci Posts: 2 Newcomer
edited November 2022 in Connectivity Oct 24, 2022


I need to know what my internet speed is? I ordered the 1 Gig speed and do not know if I am getting it? I ordered new equipment to be able to get that speed. The second question I have is can I connect to the router through the web page like I used to? I want more control over the router more than the app allows. I was able to connect via or in the past. I have a Surfboard g36 that I can connect to if needed.

Thank you,

Micah J. Kimbrough


  • Steph_SSteph_S Posts: 490 Moderator
    Oct 24, 2022

    Hello and welcome to our community. I was able to locate your account based on your registration information. After review of your account, I can confirm that you do have our GIG service. I was able to run some diagnostics and I am not seeing any signal issues to the modem. You can run a speed test by clicking here. Once you have those results, please provide them.

    You would be able to manage your Wi-Fi settings by launching the My Spectrum App. If you want to have more control over the router settings, you may want to use your own device.

This discussion has been closed.