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I have questions about internet speed and connecting to the router
ilikesci
Posts: 2 Newcomer
Hello,
I need to know what my internet speed is? I ordered the 1 Gig speed and do not know if I am getting it? I ordered new equipment to be able to get that speed. The second question I have is can I connect to the router through the web page like I used to? I want more control over the router more than the app allows. I was able to connect via 192.168.1.1 or 192.168.2.1 in the past. I have a Surfboard g36 that I can connect to if needed.
Thank you,
Micah J. Kimbrough
0
This discussion has been closed.
Replies
Hello and welcome to our community. I was able to locate your account based on your registration information. After review of your account, I can confirm that you do have our GIG service. I was able to run some diagnostics and I am not seeing any signal issues to the modem. You can run a speed test by clicking here. Once you have those results, please provide them.
You would be able to manage your Wi-Fi settings by launching the My Spectrum App. If you want to have more control over the router settings, you may want to use your own device.