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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
ALP-999, ALP-1001 and WLP-999, WLP-1001
I was getting these error codes while trying to watch the Spectrum and Peacock Apps from an Apple TV (ALP-999 & ALP-1001). Everything else worked fine (WIFI, Browsing, Youtube, Netflix, Hulu, Disney...). The only problem was trying to watch Spectrum and Peacock.
I was getting very similar error codes while trying to watch Spectrum from my Mac computer connected to the internet via wifi (WLP-999 & WLP-1001).
After speaking with the Spectrum support, I deleted the Apps, logged out and logged back in. This resolved the problem for a short period of time. A technician then came out to the house and gave me a new router box. This fixed the problem again for a short time; about 30 minutes after he left it stopped working.
I called Spectrum support again and was told that the problem was that I had not accepted the newest Terms and Privacy and licensing policies. He e-mailed me the terms to accept and 'poof', all has been well ever since.
Lesson: If you are having problems with only Spectrum, make sure you have accepted all of the Terms and Privacy disclosures.