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Unable to activate cellular service for Apple Watch - SOLVED

User_2252User_2252 Posts: 1 Newcomer
edited November 11 in Spectrum Mobile Oct 31, 2022

It appears this issue has been ongoing for several months for all new Apple Watch customers. I’ve tried escalating this to higher support tiers without much help. The issue is that after purchasing an Apple Watch plan when you go to activate the cellular plan on the watch you cannot log into your Spectrum account to attach. Thus you are never able to actually activate a cellular plan on your Apple Watch.

Hopefully, this can get resolved soon, based on numerous forum posts, Reddit posts, and talking to support … this is an issue that’s affecting everyone and has been for months. Seems odd this wouldn’t be resolved or caught by management seeming as you’ve had no Apple Watch activations for months (this issue is customers cannot activate!!).

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Best Answer

  • James_MJames_M Posts: 3,784 ADMIN
    Nov 11, 2022 Answer ✓

    Update 11/11/22

    We heard from the mobile team and here is the solution for Apple Watch activation issues:

    For customers experiencing an issue activating Apple Watch, repeat the activation process but first disable auto fill on your device being used to authenticate your account. When prompted, enter the username and password manually

    If you are still experiencing an issue, please start a new post or contact Spectrum Mobile directly

Replies

  • James_MJames_M Posts: 3,784 ADMIN
    Oct 31, 2022

    Hi & welcome!

    There are several reasons that Apple watch activation may fail and we are limited to what we can do with mobile orders on this community. What I would recommend is reaching out to our mobile team directly by calling 1-833-224-6603​​​​​.

This discussion has been closed.