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Porting Issue

TStokesTStokes Posts: 1 Newcomer
in Spectrum Mobile Nov 20, 2022

I began the switch from Verizon on Tuesday and it's now Saturday and my phone has yet been connected. I switched two lines and one went through without issues. Thank goodness because I traded in my phone with assurance it would begin to work at 8:45 that evening. The next morning I got on the phone with tech support and after an hour support said that it was still pending and would probably start working that evening. The second call didn't help much either so I went to the store for help on Thursday. They told me to call Verizon and cancel the port and get a new pin. Did that and called support back and they said the system had to refresh and wait 24 hours. Called back on Friday evening and was told it ported fine and since the phone wasn't working it must have been a bad phone. Back at the store today and after 4 hours in the store and 2 calls to Verizon....still no phone. Almost regretting this decision. Any idea how much longer this may take? What's the longest time ?

Best Answer

  • Renee_TRenee_T Posts: 387 Moderator
    Nov 20, 2022 Answer ✓

    Hello @TStokes

    Welcome to our community! I'm sorry to hear the port is being so challenging. While our mobile team completes phone number ports as quickly as possible, there isn't a set time since there can sometimes be delays in getting the previous carrier to release the phone number to us and that can hold things up. I did use your registration information for the community to take a look at things and the mobile team did note that they show on the account that the port was completed successfully and the sim card showed it is active and working and they had you try a network reset but that wasn't successful, so may indeed be a device issue. What type of phone is it?

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