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My Spectrum app keeps closing in error before it will even open

DrewC197DrewC197 Posts: 2 Spectator

It was suggested to delete the MySpectrum app on my iPhone and redownload it . However that didn’t work and now when I try to open it I just get an error that “Exit

App ”. I can’t even login now. It just exits and closes .

im on my home Wi-Fi network. I’ve tried Turning on Wi-Fi and restarting my phone . I’ve tried using another Wi-Fi network .

Anyone

Replies

  • Renee_TRenee_T Posts: 387 Moderator
    Nov 21, 2022

    Hello @DrewC197


    Welcome to our community! I'm sorry to hear about the app issues. What model of iPhone are you using and what version of iOS is it running?

  • DrewC197DrewC197 Posts: 2 Spectator
    Nov 21, 2022

    iPhone 12Pro …IOS 16.1.1

  • James_MJames_M Posts: 3,783 ADMIN
    Nov 22, 2022

    Thanks! Can you try clearing the app history and cache as well as try disabling autfill for passwords and try launching the app again?

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