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Installing WiFi Profile on iPhone Returns an Error

Jesse808Jesse808 Posts: 3 Spectator

Using the My Spectrum app on my iPhone 11 Pro Max (updated to the latest iOS), I receive the following error message when I attempt to "Install WiFi Profile":

Profile Error

Invalid Profile

How do I fix this?

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Replies

  • Lyn_TLyn_T Posts: 46 Moderator
    Nov 23, 2022

    Good evening @Jesse808 and Welcome to our community forums.

    Thank you for reaching out to us, I am sorry that you are noticing that concern when trying to install your WiFi profile. I was able to locate your account with your registration information. Have you attempted to uninstall and reinstall the App? Are you noticing this issue on any other devices? -Lyn

  • Jesse808Jesse808 Posts: 3 Spectator
    Nov 23, 2022

    Hi @Lyn_T, this is the only device I use.

  • Lyn_TLyn_T Posts: 46 Moderator
    Nov 23, 2022

    Thank you, have you attempted to uninstall the App from your phone and reinstall the App?

  • Jesse808Jesse808 Posts: 3 Spectator
    Nov 23, 2022

    @Lyn_T , yes, I have uninstalled/reinstalled the app. That is not the problem. Something is wrong with Spectrum's WiFi profile certificate on your end. Just so you know, I have some experience managing networks and servers. I cannot fix this problem on my end, it's not a user or client-side issue.

  • HT_GreenfieldHT_Greenfield Posts: 147 Contributor
    Nov 23, 2022

    The signing certificate being downloaded with the Wi-Fi config profile has inexplicably reverted back to the old one that expired on September 20th sometime within the past couple of days. I would expect the new one to be back again any time soon.

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