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I recently switched locations of the DVR because I was getting the Error while rebooting and had the error at step 3.
Welcome to our community! I'm sorry to hear about the DVR issues. Did changing which cable outlet the DVR was using allow it to fully boot up?
It initially had the same error at the other location.... I checked a few days later. The DVR was working.. switched it back initial reboot had the same error. Boot again ... (Disconnected power then coax, waited about 10 sec. Reconnected coax the power rebooted successfully... Diagnosis shows reboot success) app still connect to DVR.
I have updated my DVR and now I'm getting a drdv-1000 error ... Will I be able to use the DVR feature on the app anymore..... Also caller id isn't working.
Sorry you are still having this issue, happy new year!
Have you tried rebooting your modem and router? This can help with many issues with our app even when not connected through your home internet.
If the issue persists afterward a technician may be needed to test the lines and equipment.
Agree with @William_M ,
If the reboot of the modem and router does not work, a service call will probably be needed.
Caller ID on TV can take up to 24 hours to activate on a swapped box.