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Data Usage, Phone Model and Number are not displayed

abi5910abiabi5910abi Posts: 1 Newcomer
in Spectrum Mobile Jan 13, 2023

I have 3 mobile lines. These are activated and works at same plan. 

When I see the device-details,

2 lines are normal, but 1 line cannot display data usage and phone information, only IMEI.

Please let me know how to fix this.


Best Answer

  • Jaleesa_FJaleesa_F Posts: 35 Moderator
    Jan 13, 2023 Answer ✓

    Hello @abi5910abi, welcome to the Community!

    I would advise reaching out to our Spectrum Mobile team directly at 1-833-224-6603​​​​​. They can assist with troubleshooting the Spectrum Mobile app.

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