Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Cloud DVR playback instability ONLY with active recordings

pandabonespandabones Posts: 6 Participant

For the last couple months (since late November) I have at times experienced instability (excessive buffering, sometimes going to black and never coming back, stuttering) in playing back recordings that are actively recording. No issues streaming live TV or playing back recordings that have finished. These issues do not appear if I stream through the web on a PC, so it seems to be an Apple TV app issue.

This is very annoying for watching recordings live sports (which I often do)—trying to catch up to the live broadcast is very difficult. Happened today on the 49ers / Seahawks playoff game.

Occurs on two separate Apple TV 4Ks; both connected to router via Ethernet and my internet is rock solid.

Is this a known issue? If not, can it be investigated?

Best Answer

  • SatchSatch Posts: 4,861 Contributor
    Jan 15, 2023 Answer ✓

    Hello @pandabones,

    Yes, it is a limitation of Spectrum Cloud DVR where you will need to let currently recorded programs finish completely, or buffering will occur.

    I am not sure, but I don't think you can have Cloud DVR service and box DVR service on the same account.

    If this issue is really bothersome, I would suggest dropping cloud DVR service and getting a traditional cable box DVR, and subscribe to DVR service.



  • pandabonespandabones Posts: 6 Participant
    Jan 15, 2023

    That makes no sense. First, it worked fine for many months. Second, it sometimes still works fine, but sometimes it doesn’t. Third, it isn’t an issue at all on the web app. Fourth, it makes no sense from a technical perspective, unless there is some bug in the app.

  • pandabonespandabones Posts: 6 Participant
    Jan 15, 2023

    I should make clear that “buffering” isn’t the big issue—I am happy to wait a bit. The problem is buffering to the point of instability (such that the program goes black and never comes back) and constant stuttering.

  • SatchSatch Posts: 4,861 Contributor
    Jan 15, 2023

    @pandabones ,

    All I know is that in the Spectrum pros and cons of traditional DVR vs. box DVR, buffering was listed as a "Con" for recordings that have not yet been completed. I know a moderator on the forum has confirmed this. But the instability is the concern:

    Have you tried rebooting your modem and router? If that does not solve the problem, or it comes back, I would suggest a service call to check your signals and drop line. Cloud DVR is very Internet dependent. Have you had any bad weather in your area? Over time this could build up causing ingress on the lines. But you said the Internet app works. Just thinking of ideas here!


  • Jaleesa_FJaleesa_F Posts: 35 Moderator
    Jan 19, 2023

    Hi @pandabones

    I'm sorry to hear that you're experiencing cloud DVR playback issues on your Apple TVs. You mentioned that web version works fine. Have you tried the app version on other devices aside from the Apple TVs? Did it work or was it the same issue?

Sign In or Register to comment.