Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

I'm Unable to connect to out of home wifi connections, any assistance?

BlackSuit421BlackSuit421 Posts: 1 Newcomer
edited April 25 in Internet 2023 Archive Jan 20, 2023

Hello, I've had Spectrum Mobile + Internet for two years, and during that time, I've never used the ability to connect outside of my home. However, for some strange reason, my current device won't connect to any nearby Spectrum Hotspot WiFi. I successfully logged in after installing the wifi profile through the app, but I still had no luck. Any assistance?



  • William_MWilliam_M Posts: 609 Moderator
    Jan 21, 2023

    Hi @BlackSuit421, welcome to our community!

    Are you connecting to one of the hotspots listed on our hotspot map? Have you tried more than one?

    After connecting and logging in, do you get an error message when you open your web browser?

    Are you able to use the trial network? Do you have a different device you can try?

  • RAIST5150RAIST5150 Posts: 918 Contributor
    Jan 23, 2023

    May be a slight misunderstanding of what the hotspots are, at least in our area.

    They are not exactly "outdoor" hotspots like we used to have years ago. As in, a single connection that covers the entire mall parking lot and maybe out into the roads around that shopping center.

    They are more a private business coverage area... MIGHT gain access while in the parking lot closer to the building, but it is mostly only accessible basically when you are on site to their business.

    At least that has what I have found in my city.

    The map query shows about a dozen places around where I work, but I rarely if ever see their SSID's with very low signal when I am driving through the area--but do see them with a usable signal when I actually pull up and do business with some of them.

  • HT_GreenfieldHT_Greenfield Posts: 339 Contributor
    Jan 24, 2023

    Right. Also note that the Spectrum WiFi Profile available to Spectrum internet subscribers applies to Spectrum enterprise Wi-Fi hotspots specifically named, verbatim, Spectrum, SpectrumWiFi, SpectrumWiFi Plus, & Spectrum Free Trial. And Spectrum Mobile-connected iPhones & Androids should be automatically configured to connect to Spectrum Mobile hotspots named, verbatim, Spectrum Mobile WiFi.

This discussion has been closed.