Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Cannot ping office IP address but CAN ping other external IP addresses

rubinsturubinstu Posts: 1 Newcomer
in Connectivity Jan 24, 2023

My office (a Spectrum Business customer) has a static IP address. I cannot ping it from my home (a Spectrum customer) network. It just times out.

I CAN ping any other arbitrary IP address I want (i.e. 8.8.8.8, 143.166.147.101 [which is www.dell.com], etc.) and my Internet is working 100% fine.

My colleagues CAN ping the office IP address from their respective homes around the country.

From my phone, if I'm on the WiFi (and thus my home network), I cannot ping the office, but if I get off the WiFi and use my cellular network, I can ping it.

My network consists of a Ubee modem/router and TP-Link Deco mesh network routers. I have tried taking the Deco routers offline and plugging my laptop directly to the modem; I get the same results - can do everything except ping that particular IP address.

So, what could possibly be blocking my one network connecting to that one other one?

This is sort of a desperate "work from home" problem, so I really appreciate any help I can get on this! Thanks

Replies

  • Lyn_TLyn_T Posts: 80 Moderator
    Jan 25, 2023

    Good evening @rubinstu and Welcome to our Community Forums,

    Thank you for reaching out to us. I am sorry you are experiencing an issue trying to ping your business modem. I am not seeing any concerns being reported by the modem. When you connected directly to our modem did you reset the modem? Also, are you using a VPN when you are trying to ping the modem? -Lyn

Sign In or Register to comment.