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Cannot ping office IP address but CAN ping other external IP addresses
rubinstu
Posts: 1 Newcomer
My office (a Spectrum Business customer) has a static IP address. I cannot ping it from my home (a Spectrum customer) network. It just times out.
I CAN ping any other arbitrary IP address I want (i.e. 8.8.8.8, 143.166.147.101 [which is www.dell.com], etc.) and my Internet is working 100% fine.
My colleagues CAN ping the office IP address from their respective homes around the country.
From my phone, if I'm on the WiFi (and thus my home network), I cannot ping the office, but if I get off the WiFi and use my cellular network, I can ping it.
My network consists of a Ubee modem/router and TP-Link Deco mesh network routers. I have tried taking the Deco routers offline and plugging my laptop directly to the modem; I get the same results - can do everything except ping that particular IP address.
So, what could possibly be blocking my one network connecting to that one other one?
This is sort of a desperate "work from home" problem, so I really appreciate any help I can get on this! Thanks
Replies
Good evening @rubinstu and Welcome to our Community Forums,
Thank you for reaching out to us. I am sorry you are experiencing an issue trying to ping your business modem. I am not seeing any concerns being reported by the modem. When you connected directly to our modem did you reset the modem? Also, are you using a VPN when you are trying to ping the modem? -Lyn