Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Error Code ALP-999 on Spectrum TV app
BulldogFan
Posts: 1 Newcomer
Ive read other comments and feedback over this error code, however the suggestions have not worked. I’ve restarted wifi, changed from 5-G to 2-G, and restarted my Apple TV. All other apps work and internet is fine. The Spectrum TV app is not working on Apple TV or my iPhone. Any other suggestions?
0
Replies
Good evening @BulldogFan and Welcome to our Community Forums.
Thank you for reaching out to us. I am very sorry you are experiencing an issue with our Streaming Services. Have you attempted to uninstall the App and reinstall the App yet? When you reset your WiFi did you also reset the modem? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Please let us know if you need any further assistance. -Lyn