Why do ads cut into on-demand movie runtime?

During multiple on-demand free movies in the Spectrum TV app, the ads seem to cut into parts of the movie. It's as if the ads are supposed to run for a certain length of time, but end up playing for too long. So when the movie resumes, I've missed 2-3 minutes of the plot, and if I try to "rewind", it just plays the same ads again and the movie still resumes late. And so far, this seems to only happen during the last ad break (there are usually 4 or 5 ad breaks during a movie and the first few don't have this problem). Any ideas? It really ruins the movie when you're close to the end and you miss a good chunk of the plot.
Answers
-
Hi @jbs1987, welcome to our community!
Regardless of the runtime of the ads, the movie should resume at the same point the ad started playing. I recommend rebooting your internet modem and router, and reinstalling the Spectrum TV app, as that will resolve most issues. If the problem persists please test using a device plugged in with an ethernet cable, or as close to the router on WiFi as possible, to rule out connection issues.
0
Categories
- All Categories
- 41 Community Information
- 1 Community Guidelines
- 10 Community Instructions
- 10 Comunidad Latina
- 24 Suggestions & Feedback
- 1 Community Follow Up
- 246 Internet
- 7 Internet Tips, Resources & FAQs
- 47 Connectivity
- 38 Email
- 21 Home Networking
- 114 Internet 2023 Archive
- 166 Watch TV
- 9 Watch TV Tips, Resources & FAQs
- 32 TV Equipment
- 38 Channels & Programming
- 5 Individual TV Network Apps
- 8 watch.spectrum.net
- 74 Watch TV 2023 Archive
- 75 Spectrum TV App
- 6 Spectrum TV App Tips, Resources & FAQs
- 1 Troubleshooting the Spectrum TV App
- 27 Spectrum TV App Feedback - Apple Devices & Apple TV
- 11 Spectrum TV App Feedback - Android
- 26 Spectrum TV App Feedback - ROKU & Other devices
- 16 Spectrum TV for Roku Devices
- 20 Cloud DVR
- 33 Spectrum TV App 2023 Archive
- 41 Spectrum Mobile
- 41 Spectrum Mobile
- 29 Voice
- 23 Digital Phone
- 6 Voicemail
- 30 My Spectrum Account
- 24 Managing & Using your Spectrum Account
- 4 Troubleshooting the My Spectrum App
- 12 My Spectrum App - My Spectrum App Feedback
- 535 The Archives
- 470 Spectrum Archives: 2020 - Present
- 65 Legacy TWC Archives: 2013- 2020