Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Spectrum TV App will not open on Samsung TV

DH9DH9 Posts: 1 Newcomer
My Spectrum TV App will not load on either my Samsung or Roku tv starting 2/1/23 since an app update. Nothing I can do will work. The STVA app on my phone won’t load either. I have deleted and reinstalled all the apps on the TV’s and phone. Nothing works.

The Roku TV at least brings up a sign in but after repeating typing my login I get this:

Roku gives Reference Code: RLI-9000

Samsung never gets to a login screen and says try restarting the app. STCF-1101

Please advise.

Comments

  • James_MJames_M Posts: 3,944 ADMIN
    Feb 08, 2023

    @DH9

    Hi & welcome!

    The TV app authenticates through the modem, so restarting the modem is a goos starting point. If the issue continues, please let us know what other troubleshooting you've tried.

This discussion has been closed.