Spectrum TV App will not open on Samsung TV

DH9 Posts: 1 Newcomer
My Spectrum TV App will not load on either my Samsung or Roku tv starting 2/1/23 since an app update. Nothing I can do will work. The STVA app on my phone won’t load either. I have deleted and reinstalled all the apps on the TV’s and phone. Nothing works.

The Roku TV at least brings up a sign in but after repeating typing my login I get this:

Roku gives Reference Code: RLI-9000

Samsung never gets to a login screen and says try restarting the app. STCF-1101

Please advise.


  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator


    Hi & welcome!

    The TV app authenticates through the modem, so restarting the modem is a goos starting point. If the issue continues, please let us know what other troubleshooting you've tried.

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