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Wi-Fi calls dropped

LisachatsLisachats Posts: 10 Participant
edited March 14 in Spectrum Mobile Feb 12, 2023

I only have one bar at my house so I depend on Wi-Fi calling, but calls drop or it cuts out really bad and can’t hear. What could be the problem?

Replies

  • HT_GreenfieldHT_Greenfield Posts: 284 Contributor
    Feb 12, 2023

    Temporarily disable cellular and see if it falls back to Wi-Fi Calling. If it works fine for both incoming and outgoing calls, that way, then use it that way just when you’re there at home until they improve your VoLTE coverage and/or automatic Wi-Fi Calling fallback, there.

  • LisachatsLisachats Posts: 10 Participant
    Mar 16, 2023

    I have to put my phone in airplane mode to force my phone to use Wi-Fi calling or I have no reception or dropped calls. I shouldn’t have to do this since I’m in between London and Corbin and should have a tower near by. This is so aggravating. 😡

  • Jaleesa_FJaleesa_F Posts: 68 Moderator
    Mar 17, 2023

    @Lisachats,

    I certainly understand how frustrating that must be, my apologies for the poor experience. When your phone is in airplane mode, does the connection remain steady? Or do the calls still drop and/or have bad quality?

  • LisachatsLisachats Posts: 10 Participant
    Mar 17, 2023

    I have to put my phone in airplane mode to force my phone to use Wi-Fi calling or I have no reception or dropped calls. I shouldn’t have to do this since I’m in between London and Corbin and should have a tower near by. This is so aggravating. 😡

This discussion has been closed.