Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Intermittent issues using own modem, motorola mb6811

Just purchased this modem since mine kept burning out and still continue to have issues. Can someone look at these numbers and see if they're in range?
Best Answer
-
Randy_S Posts: 463 Moderator
Good evening and welcome to the Spectrum Community, @thatguyrob
I was able to pull up your equipment with your login credentials and I see a couple of blips in the modem's health history and the frequencies are all within range in our system. For some reason our network blocked me from viewing your screenshot but that is what I saw in our system and talking directly to the modem.
What troubleshooting have you already done? Before I jump to a tech appointment, have you also checked your coax connections from the back of the modem through to the wall? (including any splitters if you have them). Make sure the coax cable isn't pinched or coiled up too tightly?
We will get you taken care of.
Randy
1