Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

How can I forward SMS from a damaged phone to another device/phone with just wifi?

proudmommiproudmommi Posts: 1 Newcomer
edited March 21 in Spectrum Mobile Feb 17, 2023

Hello, my screen for my s21 galaxy went completely yellow & orange yesterday after taking a picture. I cant unlock the phone cause i have it locked with a pincode and biometrics. It was able to use samsung dex for a brief moment but now I cannot even do that. All my info and pics are on that phone. Is there a way to get into it or send forward the SMS to my pc or a phone that has WIFI capability? I thought i had purchased the insurance but I was told i did not I cant even log into my bank because its sending text messages to a my phone that I can't see. I rely on this phone everyday to alert my kids and husband if I have a seizure with my watch.



  • Tyleen_ZTyleen_Z Posts: 536 Moderator
    Feb 17, 2023

    Hello and welcome to the Spectrum Community.

    I am not aware of any ability to forward your texts to another device. If your phone is under a year old you should be able to go through Samsung for the manufacturer warranty. If it is outside of that and you do not have the insurance you would need to get a new phone and have us transfer the service to the new phone.


  • TomUpNorthTomUpNorth Posts: 10 Participant
    Feb 22, 2023

    Dunno the Samsung Galaxy system at all, but if it were an iPhone you would have a backup in the Cloud so you could assert your phone's contents to a new device if yours failed or was destroyed.

    Does the Galaxy not have a backup capability?

This discussion has been closed.