Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Connectivity Issues

tedteruyatedteruya Posts: 1 Newcomer
edited March 14 in Feb 17, 2023

On newly built Windows 11 PC - spectrum Watch TV does not Load and Start. The app say Loading and after 3-4 minutes get a Dialog Box saying "Something went wrong try again later Refernce Code WLP-1999. I able to view On Demand or set DVR on the app.

My laptop with the same OS and Spectrum TV App works fine (same wifi and internet. Can anyone help?.

Best Answer

  • William_MWilliam_M Posts: 560 Moderator
    Feb 17, 2023 Answer ✓

    Hi @tedteruya, welcome to our community!

    Though it seems like the problem is just with the Laptop, I recommend starting with a reboot of the modem and router, as that will fix most app issues.

    If the problem persists please try a different web browser and pause anything like antivirus or VPNs that might impact the connection. Try connecting with an ethernet cable or stay near the router on WiFi to make sure you have a strong internet connection.


  • HT_GreenfieldHT_Greenfield Posts: 284 Contributor
    Feb 17, 2023

    Hit OK to dismiss the alert and then hit the Guide tab and then scroll up or down and then hit a currently airing program on another channel and then hit Watch Live and see what happens. Poke around and see if the problem is with all channels or just some channels or just Spectrum News - Austin. Then turn around and what happens with Spectrum News - Austin, specifically, on the other devices.

This discussion has been closed.