Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
pop3/imap access isn't turned on for this account message for spectrum email
luvmysting
Posts: 1 Newcomer
My email suddenly overnight is no longer accessible on my cell phone through mail app and is giving me the message "pop3/imap access isn't turned on for the account below. Check your email acount settings on the web, then try again. I tried logging onto my husbands email on his phone and same thing. I also tried checking from my laptop but it says "We couldnt access this account: Charter. You might need to update your password or give the account permission to sync this device. Given I don't log into my email each time, I stay logged on, I ruled out incorrect password, same for my husbands email. The fact that I can't access it from my laptop also rules out that it's an issue with our phones permissions. Any ideas?
0
This discussion has been closed.
Replies
Hello @luvmysting,
Welcome to the Community! I'm sorry to hear that you're experiencing email issues. I am happy to look into this for you, I'll need to ask some questions to try and get to the bottom of this. Have you tried logging into the Spectrum email server, webmail.spectrum.net? Are you able to log in and send/receive emails?